Flight delays, rebookings due to missed flights and extreme
weather conditions are some of the many factors that can
disrupt a flight schedule. In the interests of their
customers, the Lufthansa Group airlines are always keen to
return to a stable flight plan as quickly as possible.
Lufthansa Group has therefore chosen Google Cloud as a
strategic partner to further improve its operational
performance and minimize the impact of irregularities on its
passengers. The aim is to build a platform that will suggest
scenarios to return to a stable flight plan in the event of
an irregularity so that passengers still arrive at their
destinations as punctually and comfortably as possible. This
will be done by merging data from various processes that are
relevant for stable operations (for example aircraft
replacement and maintenance as well as crew scheduling).
“By combining Google Cloud's technology with Lufthansa
Group’s operational expertise, we are driving the
digitization of our operation even further," said Dr. Detlef
Kayser, Member of the Executive Board of the Lufthansa Group.
"This will enable us to identify possible flight
irregularities even earlier and implement countermeasures at
an early stage."
For example, flights are sometimes delayed due to weather
conditions such as snowfall and passengers might miss their
connecting flights. In the future, it will be possible to
offer faster rebooking possibilities across all four hubs
for Lufthansa Group passengers thanks to systems based on
artificial intelligence.
“Through this collaboration, we have a significant
opportunity to revolutionize the future of airline
operations,” said Thomas Kurian, CEO for Google Cloud.
“We’re bringing the best of Lufthansa Group and Google Cloud
together to solve airlines’ biggest challenges and
positively impact the travel experience of the more than 145
million passengers that fly annually with them.”
A joint team of operations experts, developers and engineers
from the Lufthansa Group and software engineers from Google
Cloud will be developing and testing the appropriate
platform. The test launch will take place in Zurich with
SWISS.
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The Lufthansa Group is the world’s largest aviation group in
terms of turnover as well as the market leader in Europe’s
airline sector. The airlines of the Lufthansa Group stand
for safety, quality, reliability and innovation. The Group
strives to be the “First Choice in Aviation” for its
customers, employees, shareholders and partners.
The Lufthansa Group is divided into the business segments
Network Airlines, Eurowings and Aviation Services. With
their premium brands Lufthansa, SWISS and Austrian Airlines,
the network airlines serve the Group's domestic markets at
its hubs in Frankfurt, Munich, Zurich and Vienna. In
addition to several Eurowings flight operations, the
Eurowings business segment also includes Brussels Airlines
and SunExpress. With its secondary brand Eurowings, the
Lufthansa Group offers flights in the growing market of
short-haul and long-haul private travel. The Aviation
Services segment includes logistics, technical services and
catering. All business segments play a leading role in their
respective industries.
Lufthansa Group airlines serve 270 destinations in 105
countries on four continents, offering 10,775 weekly
frequencies (winter 19/20). The current fleet is comprised
of 763 aircraft. In 2018, the Lufthansa Group welcomed over
142m passengers on board and generated revenue of around
€35.8bn. The Lufthansa Group has currently around 138,000
employees and comprises 550 subsidiaries and associated
companies.
